A rare vacancy has arisen for a Sales Manager to support a team of distinguished hospitality enthusiasts at Dornoch Station. Dornoch Station is nestled in the heart of Dornoch, surrounded by stunning landscapes and rich cultural heritage. We pride ourselves on providing exceptional hospitality to our guests and creating a warm and welcoming environment. The hotel was reopened following a full hotel refurbishment and joined the Marine & Lawn portfolio of hotels. The role reports into the General Manager with a dotted line to our Regional Director of Sales.
THE ROLE
As a Sales Manager, you will pro-actively source new business for the hotel, develop relationships with agents and direct clients to keep the hotel a leader in the marketplace by following up on all sales leads, identifying opportunities, and conducting hotel presentations and site visits. You will also be responsible for managing all Group, Meeting and Events related enquiries effectively and timely to convert business.
JOB DUTIES AND RESPONSIBILITIES
- To manage all Group, Meeting and Events related enquiries effectively and timely to convert business.
- To carry out sales research, generate new leads and follow up on leads which may generate new business opportunity.
- Ensure all business and activity including every enquiry is accurately inputted into Delphi system and following the 3-day chase period to increase conversion using the Delphi system where appropriate. Maintain up-to-date knowledge of Local & national businesses and develop relationships to drive business in all segments (MICE, group, corporate and transient).
- To ensure the accurate processing, distribution and recording/filing and following up of all sales correspondence, including the execution of contracts, quotations, confirmations, and cancellations.
- Regularly meet with the hotel General Manager and Area Director of Sales to communicate customers' feedback, sales information, competitor knowledge, pricing strategies, and any other influences that may affect the business.
- Participating in fairs and events within the hotels, the industry, and external organisations.
- Host client FAM trips at the hotel and conduct hotel show rounds.
- Work directly with the food and beverage team to create and sell packages and convert business for special events such as weddings, Christmas and celebrations.
- To provide the relevant departmental reports as required weekly, monthly, and annually.
- To attend meetings as required and work seamlessly with colleagues to ensure effective cross departmental communication..
WHAT WE ARE LOOKING FOR FROM YOU
- Demonstrated previous experience working in Hotel Sales and Meetings and Events.
- Positive attitude and good communication skills.
- Ability to work under pressure and under own initiative.
- Strong customer relationship management skills and ability to negotiate.
- Confident in meeting new people and presenting to large groups.
- Commitment to delivering a high level of customer/ client service.
- Passion for sales & events and for achieving targets and objectives.
- Able to demonstrate a comprehensive understanding of all the key business segments; Corporate/MICE/Group/Leisure/Consortia.
- Computer literacy - Word, Excel, PowerPoint & Outlook.
- Knowledge of Delphi, salesforce, and Opera Systems.
THE PERKS
- Company discount on rooms plus free night stays each year.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
ABOUT US
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.