Graduate Hotels is seeking a full-time Leisure Team Member to join Graduate Cambridge and its brilliant team of hospitality enthusiasts!
The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.
THE ROLE
As a Leisure Team Member, you will be the first point of contact to welcome our guests/members into the leisure club overseeing the leisure club operation. The facilities include gym, pool, sauna, steam room & studio.
JOB DUTIES AND RESPONSIBILITIES
- Answering the phone, supporting with membership sales, membership enquiries, and guest questions whilst focusing on delivering exceptional standards of service to drive our guest's and members' experience.
- Keeping current on all mandatory training, e.g., pool plant, First Aid, Pool Lift guarding.
- Ensuring guests/members feel welcome, supported and at home within our leisure area by regularly walking the gym floor, providing a warm welcome and ensuring people have what they need.
- Remaining up to date with industry and competitor trends – it's the only way to achieve outstanding!
- Driving sales, revenue, and financial targets to ensure the leisure area is a success.
- Ensuring the gym, showers, changing rooms and pool area are kept to exceptional standards of hygiene and cleanliness.
- Adhere to health and safety procedures, and report anything which causes concern to the appropriate Manager.
- Liaise with the maintenance teams to ensure the highest and most professional standards of all facilities.
- To ensure day-to-day preparation of facilities.
- Ensure that all users always behave in an orderly manner and take appropriate action should any member of the public misuse the facilities.
- To take on relevant responsibilities during Emergency Procedures.
- Undertake any necessary life-saving operations in the pool and apply First Aid as needed.
- To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.
WHAT WE ARE LOOKING FOR FROM YOU
- You hold a Level 2 fitness instructor qualification.
- NPLQ and Pool plant qualification - (desirable but not essential).
- Ability to take the initiative and a practical approach to problem-solving.
- Flexibility is required for working hours as weekend and evening work will be required.
- Passionate about the hospitality industry, you will be driven to provide exeptional service.
THE PERKS
- Company Discount on hotel stays and dining plus free night stay each year.
- Generous recommend a friend scheme.
- Discounts and cashback from a wide range of retail and leisure outlets.
- Access to a 24/7 Employee Assistance Program.
- Complimentary meals while on shift in the Team Restaurant.
- The opportunity to have your birthday off!
- Regular Team events including our summer and winter parties.
- Recognition programmes, incentives and more.
- Complimentary parking for cars, mopeds, scooters and bicycles.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.