Graduate Hotels is seeking an Sales & Events Executive to join The Randolph Hotel and its brilliant team of hospitality enthusiasts!
The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll.
THE ROLE
As an Sales & Events Executive, you will be responsible for handlining events from start to finish, ensuring that our clients receive outstanding service. You will be responsible for quoting, responding to incoming inquiries, sending out proposals, issuing contracts, conducting property show rounds, creating BEO function sheets and following up with the client post-event, with a focus on repeat business.
JOB DUTIES AND RESPONSIBILITIES
- Receive and follow up on event enquiries in a timely manner.
- Deliver show rounds whilst telling the hotel stories to clients.
- Conduct detailed and organised appointments.
- Create detailed BEO function sheets for all functions & events, and issue them on a weekly basis.
- When required, join the weekly function sheet meetings with all departments.
- Managing a busy email inbox and appointment diary.
- Liaise & build good working relationships with all departments and external suppliers.
- Maximise sales & revenue by converting business and up-selling.
- Smooth operation & organisation of events from enquiry to planning, through to handing over to the operational team.
- Post-event, post extra charges if required and conduct client follow-up to obtain feedback and encourage repeat business.
WHAT WE ARE LOOKING FOR FROM YOU
- An outgoing and confident personality with the ability to work independently as well as part of a busy sales team.
- Be standards-driven and detail-orientated with the ability to organise and plan ahead.
- Ability to multi-task and make sound decisions in a fast-paced environment.
- Ability to communicate effectively in English, both verbally and in writing.
- Working knowledge of /Opera & Delphi (desirable).
- Strong problem-solving skills with a positive can-do attitude.
- You can adapt to all situation types, keeping calm and collected.
- Computer skills.
THE PERKS
- Company Discount on rooms plus free night stays each year.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events
- Complimentary meal on duty in the Team Member canteen.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.
As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.